About TYL Clothing Shop

Q: Who is TYL Clothing Shop for?
A: Our target customers are competitive swimmers, beach enthusiasts, and athletes who value high-performance swimwear and athletic apparel. Whether you’re training for competitions or enjoying water sports, we cater to your needs.
Q: What makes your products special?
A: We offer premium swim and athletic wear designed for performance and durability. Our products range from competition swimwear (Team Suits) to training equipment (Kickboards, Pull Floats) and lifestyle apparel (Hoodies, Beach & Board). Every item meets rigorous quality standards before shipping.
Q: Where is your company located?
A: Our headquarters is at 1745 T Street Southeast, Washington, US 20020. All orders ship from this location.

Product Questions

Q: How do I choose the right size for swimwear?
A: We provide detailed size charts for all swimwear products. For competition suits, we recommend checking our sizing guide carefully as they often run smaller than regular swimwear.
Q: Do you offer team orders or bulk discounts?
A: Yes! We specialize in team suits and offer competitive pricing for team orders. Please contact our customer service at [email protected] for bulk order inquiries.
Q: How do I care for my performance swimwear?
A: Rinse in cool water after each use, avoid harsh detergents, and never machine dry. Hang to dry away from direct sunlight to preserve fabric quality and color.

Shipping & Delivery

Q: Where do you ship to?
A: We ship globally except to certain Asian countries and remote regions. Contact us if you’re unsure about delivery to your location.
Q: What are my shipping options?
A: We offer two options:
– Express Shipping: $12.95 via DHL/FedEx (10-15 days after dispatch)
– Free Standard Shipping: For orders over $50 via EMS (15-25 days after dispatch)
Q: How long does order processing take?
A: All orders take 1-2 business days to process before shipping. During peak season (May-August), processing may take slightly longer.
Q: Can I track my order?
A: Yes! You’ll receive a tracking number via email once your order ships. Use this to monitor your package’s journey to you.

Returns & Exchanges

Q: What’s your return policy?
A: We accept returns within 15 days of delivery for a full refund or exchange. Items must be unworn, unwashed, and in original condition with tags attached.
Q: How do I initiate a return?
A: Email [email protected] with your order number and reason for return. We’ll provide return instructions. Return shipping costs are the customer’s responsibility unless the item is defective.
Q: What if my item is defective?
A: We stand behind our quality. If you receive a defective item, contact us immediately and we’ll arrange a free replacement or refund, including return shipping.

Payments & Accounts

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Q: Do I need an account to shop?
A: No, you can check out as a guest. However, creating an account lets you track orders, save favorites, and checkout faster in the future.

Still Have Questions?

Our customer champions are always ready to help! Email us at [email protected] for personalized assistance with your performance gear needs.

Ready to shop? Browse our performance collection now!